We are committed to providing exceptional support to ensure you get the most out of your infrared therapy devices.

Quick Access

🔹 TIPS (Some advice before you use the device)

🔹 FAQs (Answers to common questions)

🔹 Product Manuals (Download PDFs for all models)

🔹 Contact Technical Support (Email: support@bonodave.com )

⚙️ Troubleshooting:

Device not powering on(When you use the device, but find that the device is not working, first check whether the interface between the device and the wire is connected, secondly, check whether the plug is connected to the socket, and finally make sure that you have pressed the power button of the controller once.  When you find that the light of the device is completely off during use, first of all, please check whether the controller shows the off state. If the off state is displayed, it means that your setting time is over. If you find that the time you set is not over, the light is all off. Please check whether the interface between the device and the line is loose. If the controller does not with any display, please check whether the plug and socket are connected. )

More questions and solution click FAQs

For unresolved issues, contact our customer service team or refer to the warranty guide for repair/replacement options.